Policies

~~GUEST LICENSE AGREEMENT

This is a copy of the rental agreement you will sign as a RelaxontheBeach guest.  It details RelaxontheBeach policies and procedures.

This Agreement is made and entered into _______________ between _______________ (hereinafter referred to as Guest) and RELAXONTHEBEACH, INC. (hereinafter referred to as Agent) for the rental of the residential property known as _______________ (hereinafter referred to as the Property). NOW THEREFORE, in consideration of the mutual covenants and agreements set forth below and other good and valuable consideration, the receipt and sufficiency of which are acknowledged, the parties covenant and agree as follows: Reservation Policies All reservations made within sixty (60) days of arrival date require full payment at the time the reservation is placed.  The first $250 of payment must be paid with a credit card which will be kept on file.  Full payment constitutes the rental payment, required $50 reservation fee, linen and housecleaning fees, sales use and Lodgings tax. Amounts vary according to property location. Reservation Deposit and Final Payment For reservations made more than sixty (60) days in advance, an initial credit card deposit of $250 is due upon making your reservation.  This includes a required $50 reservation fee.  You will NOT be charged a credit card processing fee for this initial transaction. Your remaining balance will be due in full 30 days prior to your arrival date. Your balance may be paid by EFT (electronic funds transfer from either your checking or savings account), PAYPAL, debit card or credit card. We accept VISA, DISCOVER, MASTER CARD, and AMERICAN EXPRESS. If you elect to pay your BALANCE with a debit card, credit card or PayPal, a 3% processing fee will be charged to the credit card on file. NOTE: If you elect to use your checking or savings account in an EFT (electronic funds transfer), there is NO fee.

We will NOT send you a reminder of your final payment, so please be sure to mark the date on your calendar. If no payment is received 60 days prior to arrival, your balance will be billed directly to your credit card.

Damages and Missing Items

Each guest will be financially responsible for damage to the property.  Guest authorizes RelaxontheBeach, Inc. to charge Guest’s credit card in the event of the following: damage or theft; flea infestation caused by a pet; unauthorized pets; extensive cleaning required at check-out; evidence of smoking (all properties are non-smoking); exceeding occupancy or parking limits, and any other mentioned charges/policies in the RelaxontheBeach Rental Agreement. Guest will be notified of any damage/costs in writing.  Excessive damage may result in Guest being charged for the relocation or compensation to incoming guest if check-in is delayed as a result of said damage. Any material damage to the Rental Property will be charged immediately to the Guest’s credit card.

Guest, in signing below, assumes full responsibility for any items damaged due to misuse or negligence and for any items found to be missing.  Guest is responsible for notifying RelaxontheBeach immediately upon check-in if the Rental Property is found in less than good condition or any damage (other than normal wear and tear) is noted.  If damages occur during your stay, please notify us immediately.

Refunds

The Rental Agreement is a legally binding agreement between Guest, RelaxontheBeach, Inc. and the Property Owner.  Your reservation and signed Rental Agreement bind you to a specific property for a specific period of time. There should be no expectation of refunds or relocation because you are disappointed with the property you have rented or in the event that something associated with the property is not working to your satisfaction.  All properties are privately owned and furnished per the owners’ requirements, so unlike a hotel, we cannot relocate you without specific authorization from the Property Owner. We will make every attempt to correct any problem that arises during your stay in a timely manner. There will be no refunds for mechanical failure of items such as air conditioner, TV, dishwasher, washer/dryer, or other luxury items. Travel Insurance is available for purchase up to 60 days prior to your arrival.  See Travel Insurance paragraph later in this agreement.

Cancellation Policies and Fees

 If you are unable to fulfill your obligation to occupy the Rental Property, Relax on the Beach must be notified as soon as possible. You must send written notice to “rentals@relaxonthebeach.com”.  Relax on the Beach will refund the reservation deposit, minus a $50.00 cancellation fee, if written notice is given to Relax on the Beach within sixty (60) days of daily or weekly rentals or sixty (60) days for monthly rentals. If less than the required notice is given, every effort will be made to re-rent the property. If we are unable to re-rent the property, no refunds will be due. If the property is re-rented at full Rental Rate, you will receive a refund of the full amount of your rent consideration less a $50.00 cancellation fee.  Please note: If you have purchased Trip Cancellation insurance at the time of making your reservation please refer to your policy for instructions on recovering your loss due to cancellation. The trip insurance fee cannot be refunded.  In no event shall Guest assign or sublet the Rental Property in whole or in part.

Travel Insurance

 RelaxontheBeach has contracted with Travel Guard 1-877-249-5376 in order to offer trip cancellation insurance.  Travel insurance is intended to protect your vacation investment against hurricane evacuations, injury, sickness, recent job loss, or death and other unforeseen covered circumstances, which could cause cancellation of confirmed reservation and forfeiture of payments. The optional trip cancellation insurance cost is 7% of the total Reservation charges and can be purchased either at the time of making the reservation or prior to paying your Final Balance. Payment for the plan will not be accepted after RelaxontheBeach has received your Total Balance Due.
 We recommend that all Guests purchase this coverage for added financial protection in cancellation situations where we are unable to refund payments. You will have 10 days from the date you receive the trip cancellation policy to review the policy and cancel, in writing, if you do not elect to purchase this coverage. Refunds and coverage issues will be based and determined solely by Travel Guard and the existing policy will be issued to Guest if coverage of this insurance has been elected upon making reservation.

Hurricane/Weather Evacuation

In the event of an ordered evacuation due to hurricanes or other storms, you are required by state law to evacuate property. If you have declined trip cancellation insurance, you shall not be entitled to a refund. Refunds and coverage issues will be based and determined solely by Travel Guard and the existing policy will be issued to Guest if coverage of this insurance has been elected upon making reservation. Refunds for the period of mandatory evacuation will be made solely by Travel Guard, provided Guest has purchased optional trip cancellation insurance. Refer to trip cancellation policy or contact Travel Guard directly for specific information and/or refund procedures. If you choose to leave due to “Storm Warnings” or “Voluntary Evacuation” no refunds will be given. RelaxontheBeach will not issue refunds in part or in full for inclement weather. Our recommendation for travels during hurricane season is for you to research and purchase trip cancellation insurance.

Indemnification

 The Guest agrees to indemnify and hold harmless Agent and Owner for any damages to or loss from the rental house, grounds, furnishings, appliances, household items and any other of the Owner’s property resulting during the Guest’s rental term, normal wear and tear excluded. The Guest further agrees to indemnify and hold the owner and the rental agent (RelaxontheBeach, Inc.) harmless from any claim or liability for any loss or damage whatsoever arising from, related to or in connection with the rental of this rental property, including but not limited to any claim for personal injury or damage or loss of property which is made, incurred or sustained by the Guest or other occupants or invitees of Guest, excepting if such damage or loss results directly from the willful misconduct or sole negligence of the owner or the agent. Neither the owner nor the agent are responsible for any of the Guest’s or other occupant(s) valuables, cash or other property during the rental term or thereafter left at the rental house.

Important

Rental Properties are for family vacations only: RelaxontheBeach gladly rents to families or responsible adults over the age of 25. RelaxontheBeach has a “No-Group” Policy, which includes but is not limited to the following: school, spring break, prom, graduation, etc. RelaxontheBeach MAY approve at the time of reservation and at our discretion with a significant additional damage deposit,  rental to groups, but you must disclose at the time of reservation that you are a non-family group. Absolutely no house parties, overcrowding events, or kegs! Properties are stocked according to their maximum occupancy. Requests for extra items such as towels, sheets, blankets etc. will incur an additional fee to include delivery of items. Guests shall respect and not interfere with the rights, comfort or convenience of adjacent homeowners or occupants. If Guests violate any of the terms of this agreement, a RelaxontheBeach agent may, at his or her sole discretion, evict Guests and occupants of the property with no refund.  Additionally, if evicted, Guest’s credit card will be charged a $250 eviction fee.  RelaxontheBeach reserves the right to refuse service to anyone. All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation.

Keys

Each property will be given 2 keys. A replacement charge of $30 per key will be applied to lost keys. We recommend leaving at least 1 key in the lockbox at all times to prevent lock outs.  Charges for lockouts are as follows:  $35 during business hours; $50 after hours.

Items Left Behind

 Should you leave anything behind, we will be happy to mail it to you at your expense with a Relax on the Beach service charge of $25, which will be charged to your credit card on file.  In addition, you will need to supply your shipping address and credit card information to UPS or equivalent to pay for shipping charges.

Important To Note

No illegal substances are permitted on the property at any time. Underage drinking is strictly prohibited and may result in eviction without refund. Quiet time – the noise curfew is 10PM in all residential areas and all guests are expected to comply.

Non-Smoking Property

All RelaxontheBeach properties are non-smoking properties. Smoking is strictly prohibited.   Smoking in any property is a serious breach of contract and will result in additional charges and possible eviction.  There will be a minimum $250 charge to Guest  if evidence of  smoking is discovered.  The process of eliminating smoke odor (ozonation, cleaning of furniture, drapes, bedding etc..) can become very costly. If you smoke, you will be charged.

Pet Policy

Well-mannered, house trained 4-legged family members are welcome at many of our properties. A $100 pet fee is required per pet, limit 2. If you are bringing your pet, please review our Pet Policies: 
◾Pets are not allowed on the furniture or beds — if any evidence of such is found after check-out, Guest will be responsible for all laundering and cleaning charges. 
◾Please clean up pet “poo” in the yards or on the beach or other public areas 
◾Crates: if you normally crate your pet at home, we ask that you crate him/her here as well. 
◾Please do not leave the dog(s) outside in the yard unattended.
◾ Flea and tick protection- fleas are here in full force! Please be sure your animals are current on their flea protection medicine. 
◾Please abide by beach rules about where dogs are allowed.
◾No dogs at all on West Beach in Gulf Shores, Orange Beach or Panama City Beach. Dogs ARE allowed on the beach in Morgantown and St. George Island.

 Bringing pets into NON-pet friendly properties is prohibited. Guests in violation of this rule will be fined $350 per pet to be billed to credit card on file and will risk eviction.

Check-In

Check-in time begins at 4:00 PM CST. Agent may offer a priority arrival time at a nominal fee for early check-in for off-season reservations. There will be no early check-ins during summer months. Please contact RelaxontheBeach for more details.  Check-in instructions and details will be sent to you upon receipt of rental payment.
 Check-Out Check-out by 10:00 AM CST. To avoid additional charges, please abide by our check out time and procedures!  Cleaners have limited time to prepare property for the next guests.  If Guest stays past the check-out time and interferes with cleaners coming to prepare for the next guests, Guest will be billed for an additional day. Check-out instructions and details will be sent to Guest upon receipt of rental payment.

Inability to Deliver Property

In the event that the owner of the Property (hereinafter Owner) is unable to deliver the Property to Guest prior to occupancy because of fire, eminent domain, act of nature, double booking, delay in construction or any other reason whatsoever, Guest hereby agrees that Agents and Owners sole liability as a result of these conditions is a full refund of all consideration previously tendered by Guest. If at the time Guest is to begin occupancy of the Property, Agent cannot provide the Property in a fit and habitable condition or substitute a reasonable comparable property in such condition, Agent shall refund to Guest all payments made by Guest. Agent reserves the right to substitute comparable accommodations if circumstances require. Pursuant to the terms of this Agreement, Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limits to, any expenses incurred as a result of moving for any damage, destruction or loss.

Parking

Parking varies by property, and payment for parking passes have been included in your rental fee.   Unless otherwise noted, Guest is limited to two (2) parking passes for condominiums, houses vary.

Telephone Calls

If a telephone is provided at the Property, Guest may make unlimited calls within the local exchanges. Calls outside of the local area or information request calls are additional and Guest is expected to use a calling card. Agent will accept no toll telephone charges for any reason whatsoever.  If charges are incurred during Guest’s stay, Guest’s credit card will be billed for these charges.

Use of Property

 Guest shall keep the Property as clean and as safe as the conditions of the Property permit, causing no unsafe or unsanitary conditions in the common areas or remainder of the Property that Guest or its invitees uses. Guest agrees not to use the Property or permit the Property to be used for any illegal or unlawful activity or purpose. Guest shall not assign this Agreement or sublet the Property in whole or part.

Furnishings

RelaxontheBeach is a vacation management company.  All properties are equipped to owner specifications.  RelaxontheBeach does not provide additional items without service call charges/ rental fees to Guest.  Transfer of furnishings of any kind from one property to another or the rearranging of furniture in or on the Property is strictly prohibited and will result in additional charges.  Loss to these items, as well as damage to the Property or its furnishings in excess of normal wear and tear will be charged to Guest.  Guest is expected to leave property and contents in their original conditions and positions upon departure.

Appliances/Equipment

RelaxontheBeach makes every effort to ensure all appliances and equipment are in working order.  If you experience a problem during business hours, please call the guest service number and we will make every effort to resolve the issue in a timely manner.   If you experience a non-emergency problem after hours, please call the following morning.  In the case of an emergency (loss of heat or air, fire or flooding) please contact our 24 hour emergency number.  There are no rebates or refunds issued to guests for any reason as every good faith effort is made to ensure the Property is maintained to highest standards. Refer to property listing for information on items included with the Property.

TV, Cable or Internet

These amenities are provided by the homeowner and differ from property to property depending on each individual homeowners’ preference. If you experience a problem with any of these items, please refer to the TV, Cable or Internet section of the welcome book.  If you are unable to solve the problem with the information provided, please contact the appropriate provider listed in the guest book located at the property. If they are unable to assist you and a technician is required please call our
 guest service number during business hours to set up a service call. ROTB is a vacation rental and management company. We do not staff trained technicians in this field.
 Linens/Towels Blankets and pillows vary by property as each property is individually owned and furnished at the Homeowner’s discretion.  Additional blankets, pillows etc are available upon request for a fee.  Damaged or missing items will be charged to the guest.  No contents of the Property, including linens, blankets or towels, shall be taken to the pool or beach.   RelaxontheBeach stocks and inventories all linens prior to guest arrival and upon departure.  Should linen be missing or damaged, Guest’s credit card will be billed a minimum of $50.

Locked Areas

Areas for which Guest is not provided a key, such as Owners personal storage areas, are exempt from this Agreement and are off limits to Guest. Forced entry into these locked areas is cause for immediate eviction and Guest will be charged for damage and/or missing items as well as a $250 eviction fee.

Water

Water is a limited resource. Excessive water use water be charged to Guest. No portable hot tubs are allowed on the Property.

Grilling

Fire department regulations prohibit the use of grills on all decks, porches, and balconies. Some properties have areas for grilling. Refer to property listing.
 Garbage Removal Garbage is picked up twice a week. In some locations depending on the time of year it is picked up three times. Please refer to your guest book located at the property for designated times.  Please place all garbage in outside collection bins upon departure.  Excessive accumulation of trash on check out day could result in an additional charge.

Entry to Property

Guest agrees that Agent, Owner or their respective representatives may enter the Property during reasonable hours to inspect the Property, and to make such repairs, alterations, or improvements thereto, as Agent or Owner may deem appropriate, or to show the Property to prospective purchasers or guests.

Surrender of Property

 Prior to vacating the Property, Guest shall perform the following: All dishes cleaned, dry and placed in the cabinets. All trash removed from the Property and placed in outside receptacle.  All doors and windows closed and locked. All keys returned to the lockbox by check-out time. Any damage should be reported to rentals@relaxonthebeach.com.

Rules and Regulations

Guest shall abide by all rules, restrictions and regulations that may now, or hereafter, apply, including, but not limited to the provisions of any condominium or homeowners declaration, bylaws, and/or rules and regulations, if applicable.

Release of Liability

Neither Agent nor Owner will be responsible for accidents or injury to Guest, any members of its party or any invitees to the Property or for the loss of money or valuables. Guest is expressly responsible for the safety of itself and any members of its party and any invitees to the Property, and in so using or permitting to be used the Property and the recreational or other facilities associated with or a part of the Property, specifically waive any and all liability claim, expressed or implied, against Agent, Owner, and any condominium or homeowners association, if applicable.

Waiver of Jury Trial

GUEST HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT GUEST MAY HAVE TO A TRIAL BY JURY WITH RESPECT TO ANY LITIGATION ARISING OUT OF, UNDER, OR IN CONNECTION WITH THIS AGREEMENT. GUEST ACKNOWLEDGES THAT AGENT HAS BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY THE PROVISIONS OF THIS PARAGRAPH.

____________________________________________ Date: ________________
 (Guest Name)

____________________________________________ Date: ________________
 (Guest Name)

Questions: Please let us know how we can help with anything.

Travel Insurance: Please review the information regarding Travel Insurance that has been included with this Agreement or in separate email and please review our cancellation policy. Travel insurance can help protect you from unexpected risks!

RELAXONTHEBEACH GUEST SERVICES    251-229-2530

Relax on the Beach Pet Policy:

We love pets, and many of our houses are pet friendly. Please check our pet friendly vacation rentals on the home page to determine which of our homes accept pets. We do welcome other pets as well – so please check to be sure your pet will be welcome.

Pet Policies and Rules for Pets:
◾A $100 pet fee is required per pet, limit 2.
◾Pets are not allowed on the furniture or beds.
◾Please clean up any pet “poo” in the yard.
◾Dogs must be on a leash when walked.
◾Crates — if you are bringing puppies, we do ask you to crate them when you are not home, or at the very least, do not let them have the run of the home.
◾Flea and tick protection: fleas are here on the Gulf Coast in full force, so please be sure your pets are current on their flea protection medicine.
◾Pets are not allowed on the beach at Gulf Shores and Orange Beach, but are allowed along the peninsula at Ft Morgan.
◾Pets are allowed on the beach on St George and in pet friendly designated areas of Panama City Beach.

Dog Parks

Gulf Shores:

Gulf Shores Dog Park is fenced in and has a bench, drinking water, and trees. Although it’s simple, it is a great spot to take your pet.

Gulf Shores Dog Park, 260 Clubhouse Rd and Hwy 59, Gulf Shores, AL

Dauphin Island
:

Dogs on a leash are allowed on the public beach year round. The public beach near the Red School House and the old fishing pier is the largest area on Dauphin Island set aside for dogs and their owners to romp and play on the sand and in the surf. There are at least a couple of miles of beach there, and with Sand Island now connected to Dauphin Island, there is another three miles of undeveloped beach jutting out into the Gulf on that barrier island. Though dogs are allowed at Dauphin Island’s primary public beach and at the Dauphin Island Campground, dogs are not allowed at the West End Beach Park on the Island’s extreme west end.

Fort Morgan:


Dogs on a leash are allowed on beaches in the city of Fort Morgan, but are not permitted on Alabama state beaches or Fort Morgan State Historic Site property.

St. George Island:


Dogs on a leash are allowed on public beaches on St. George Island, but are not permitted on the beach within St. George Island State Park.

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